Authors: Dr. Hojat Akhavan Tafti (Iran)

and Dr. B. Balaji

Year: 2017 

Publisher: Hikey Media, Chennai

Language: English

Binding: Paperback

HIGHLIGHTS OF THE BOOK

Retail Scenario

Literature Overview

Research Methodology

Theoretical and Conceptual Framework of Research

Service Quality and Recovery

Recommended Strategies

Bibliography

Appendix